About the Role
QuadX’s Customer Care Team works to delight customers and contribute to QuadX’s mission. We are seeking an experienced Customer Care Officer to join our Customer Care Team based in Makati City to be a solution specialist of our customers. He or she will be responsible for managing and resolving customer queries and concerns in a timely manner.
What You’ll Do
- Efficiently manage concerns received from customers via multiple channels (email, FB, chat, phone, others) across all Products within defined SLA
- Perform proactive calls to resolve issues more efficiently
- Participate in team or departmental projects to improve overall customer experience & team/departmental SLAs; others as assigned by immediate superior
What You’ll Need
- College graduate of any course
- At least 2 years – experience handling similar work in a fast moving and service driven environment
- Tech savvy and very proficient in Microsoft Office
- Very good communication skills (written or oral); Excellent English communication skills for GoGoXpress
- Very good comprehension, troubleshooting and analytical skills; with very strong EQ
- Willing to be assigned in morning shift up to 9pm and on weekends
- Experience in Logistics or call center in similar mode of operation is required
About the Team
QuadX Customer Care Team is the customer service function in QuadX dedicated to handle and resolve customer concerns. We serve as the mediators between the customers and different QuadX functions and partners. We work to delight customers and contribute to QuadX’s mission.