Scheduler / Scheduling Analyst / Workforce Scheduler - Makati Job | Jobspivot Philippines

Scheduler / Scheduling Analyst / Workforce Scheduler – Makati

Job Information

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    Vacancies 1 opening
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    Experience 1 year

Job Description

  • Ensure schedules are generated on a regular basis to maximize efficiency of resources
  • Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
  • Provide and maintain Intra-day Performance reports
  • Ensure data integrity within WFM system by uploading scheduling files on our shared/google drive.
  • Provide and create New Hire and Department Shift Bids for specific LOB’s
  • Establish and maintain communication channels to ensure scheduling and resources are met.
  • Provide various WFM Presentations such as New Hire Orientation

Company Overview

From its inception, PEAK has built its reputation of keeping both our employees and clients happy. We excel at recognizing and addressing the needs of our stakeholders, maintaining our philosophy of productivity, transparency, and equal opportunity across all levels of operations.

Our People

We know that the lifeblood of any company is its people. This is why at PEAK, we strive to strike the balance between maintaining high productivity and promoting a fun, stress-free work environment. Each major step that we make within the company is transparent and is consulted with our employees, getting their feedback and making them a full part of the company’s vision for its future.

Testament to our employee-centric philosophy is that many of the first people who started PEAK still remain with the company – most in leadership positions and collectively driving the company to an even brighter future.

Our Business

PEAK operates a diverse number of accounts ranging from non-voice chat support to airline distress travel account, to healthcare billing and insurance support services. In all our campaigns, PEAK maintains strict measures to ensure productivity, transparency, and accountability across all levels of operations.

Through constant communication, partnership-building, and a robust operations system, we build relationships with our clients that last.

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